Whenever possible we use USPS Priority mail. The Post Office states that within the Us you will get your purchase within 3 days and outside of the country it takes about 2 weeks. They are pretty good at this and they send you an email when they ship.
The other items are shipped Parcel Post or media mail. These take about 2 weeks.
We accept Rocket Phonics kit returns within 90 days of purchase (the day you placed your order). You need not call or explain although explanations are helpful in improving our product. We try to make returns easier than buying. The kit should arrive in salable condition, so please pack well to prevent damage during shipment. Please include a copy of your receipt or packing slip so we know who to refund.
Send the books to:
PO Box 1411
Vista, CA 92085
We do not accept returns of any other item sold on this website. We also do not reimburse shipping and handling charges.